Shipping & Returns

Shipping Policy

 

At prettyLUXE, no order is complete until you are fully satisfied with your purchase

 

Delivery- We offer free USPS Ground Shipping within the US on all orders of $50 or more. For any orders under $50, the usual shipping fees and rates will apply. Orders typically take 3-7 business days from processing and transit to arrive. We will work to ship all orders within our standard time frame.  Please know that due to the special circumstances we are all facing today, you may experience some small delays. We truly appreciate your support and understanding.

 

If you have any additional questions regarding your order, please reach out and contact us at:info@prettyluxenyc.com
We’re more than happy to help and ensure top quality customer service.

 

Return Policy

If you’re looking to return your order for whatever reason, we are here to help! You can return any* item(s) within 7 business days of your received date for store credit, minus the shipping cost.

How to initiate a return - Simply send us an email at info@prettyluxenyc.com or call us at: (212) 398-3066 with your order number and what item you would like to be returning. We will get back to you as late as the next business day.

 

We will provide a shipping label via email where you can print and place it on the returned package to be shipped back to us. Make sure to include the packing slip for your return in the package. Additional items that are not listed on the Return Packing Slip will not be eligible for a return and will not be calculated into Store Credit.

 

Store Credit- Expect an emailed E-Gift Card within 1-3 business days after your return is received at our warehouse and processed.

 

Return shipping costs will be deducted from store credit.

 

At this moment, we only offer store credit for returns, we do not issue refunds to the original form of payment.

 

Quality Control- We stand behind our products 100% and it’s important to us that our customers are as satisfied with them as we are! We always do our best to take care of our customers. If you receive any damaged or defective items, please contact us within 3 business days of receiving the goods so we can resolve any issues.  

 

*Certain items are final sale and cannot be returned.

  • Final sale/discounted items

  • Items cannot be returned if there is visible use or wear: no pet hair, damages, perfume/cologne, and stains.

We do not offer exchanges for items. All items must be returned and then you can order a new one.